Refund Policy

Cancellation Rights, Defects and Refunds

You may cancel your account or accounts at any time.

As this is a business-to-business transaction no right of cancellation exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation should be done using the facility provided.

Cancellation by any other means, including (but not limited to) email, telephone call, fax, text, or instant message is not valid.

Full or partial refunds will only be given where the product or service provided by us is found to be defective.

Refunds will not be given where we are unable to replicate the issue or the issue stems from the user or their equipment.

In the case of a defective service we reserve the right to offer an additional free period of service or issue a partial or full refund at our sole discretion.

Where a refund is offered and accepted by you it will be made within seven working days of receiving your acceptance of a refund.